Text Alerts improve customer experience, reduce payday phone calls to your office

This week Directo launched Text Alerts for the Directocash paycard. On payday (or other days the cardholder selects) a text message is sent to the customer's cell phone with their account balance.

There is no charge for this service, and the customer can also edit the phone number online whenever they change phones or providers. They can also request account balances, mini statements, and amount of last direct deposit at any time, for a small fee.

Besides the convenience for employees, Text Alerts will eliminate many of the phone calls that companies receive from employees who want to know if they were paid and the amount of their pay.

Text Alerts are already a hit. Before the announcement emails went out, savvy customers were already clicking through to enroll themselves!